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Shared Technology
Operational
90 days ago
97.69
% uptime
Today
Access Pass
Operational
AF App (New)
Operational
AF Coach App
Operational
Anytime Workouts App
Operational
Brand Marketing Center
Operational
Club Hub
Operational
Coaching Dashboard
Operational
Door Service
Operational
Fab 5
Operational
Master Key Fob Ordering Portal
Operational
Online Signup
Operational
90 days ago
95.74
% uptime
Today
Power BI
Operational
90 days ago
97.33
% uptime
Today
Recovery Services
Operational
90 days ago
100.0
% uptime
Today
Shared Resources
Operational
Affective
Operational
Confluence
Operational
CRM - Microsoft Dynamics
Operational
CRM - Microsoft Dynamics 365
Operational
Jira Service Desk
Operational
Master Academy
Operational
Master Dashboard
Operational
Wordpress
Operational
Shared Support
Operational
International Software Support
Operational
ProVision Security
Operational
Software Partners
Operational
90 days ago
100.0
% uptime
Today
Clubwise
Operational
Club OS
Operational
Edge
Operational
Fitness Force
Operational
Membr
Operational
Medallia
Operational
Email
Operational
90 days ago
100.0
% uptime
Today
Canada - Vendor Portal
Operational
Billing Partners
Operational
90 days ago
100.0
% uptime
Today
ABC Fitness Solutions
Operational
90 days ago
100.0
% uptime
Today
Edge
Operational
Ezypay
Operational
Fitness Force
Operational
JACCs
Operational
Revio
Operational
Debit Success
Operational
Harlands
Operational
OSP
Operational
2c2p
Operational
Xplor
Operational
Dashboard
Operational
Australia
Operational
Austria
Operational
Benelux
Operational
Canada
Operational
China
Operational
Colombia
Operational
France
Operational
Germany
Operational
Hong Kong
Operational
Indonesia
Operational
India
Operational
Italy
Operational
Japan
Operational
Malaysia
Operational
Mexico
Operational
Morocco
Operational
New Zealand
Operational
Philippines
Operational
Qatar
Operational
Quebec
Operational
Singapore
Operational
South Africa
Operational
South Korea
Operational
Spain
Operational
Taiwan
Operational
Thailand
Operational
United Kingdom
Operational
Vietnam
Operational
Global
Operational
Website
Operational
90 days ago
100.0
% uptime
Today
Austria
Operational
Benelux - Belgium
Operational
Benelux - Netherlands
Operational
Canada
Operational
China
Operational
Colombia
Operational
France
Operational
90 days ago
100.0
% uptime
Today
Germany
Operational
Hong Kong
Operational
Indonesia
Operational
India
Operational
Ireland
Operational
90 days ago
100.0
% uptime
Today
Italy
Operational
Malaysia
Operational
Morocco
Operational
New Zealand
Operational
Philippines
Operational
Qatar
Operational
Quebec
Operational
Singapore
Operational
South Africa
Operational
South Korea
Operational
Spain
Operational
Taiwan
Operational
Thailand
Operational
United Kingdom
Operational
Vietnam
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Jul 28, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:00 UTC
Scheduled -
ClubWise will remain available during the scheduled maintenance window, but users may notice a short delay in dashboard and KPI figures updating during this period.
Customer Impact
- Dashboards may refresh more slowly than usual - KPI figures may take longer to update - Core access is expected to remain available
Action Required
No action is required from customers.
Jul 27, 17:26 UTC
Completed -
The scheduled maintenance has been completed.
Jul 23, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 16:00 UTC
Scheduled -
What’s Happening:
We are deploying Firmware v91 as part of the staged rollout of this access control upgrade. This update adds internal features that allow access control device components to automatically receive future software updates, helping clubs receive the latest reliability improvements and features. Deployment for each phase will occur over a rolling 72-hour window.
When: International Clubs Begins: July 20th at 4:00 PM UTC Rolling Window: 72 hours from start time
Impact: Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.
What You Need to Do: No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.
If issues persist after the update please report them through your standard support channel.
Jul 2, 14:28 UTC
Completed -
The scheduled maintenance has been completed.
Jul 23, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 UTC
Scheduled -
ClubWise will remain available during the scheduled maintenance window, but users may notice a short delay in dashboard and KPI figures updating during this period.
Customer Impact
- Dashboards may refresh more slowly than usual - KPI figures may take longer to update - Core access is expected to remain available
Action Required
No action is required from customers.
Jul 17, 16:47 UTC
Resolved -
A fix has been applied for the issue affecting completed Online Signups.
All previously impacted membership records have been corrected, and new records are now appearing normally in Club Hub and ABC.
If you experience any issues with Online Signups, please reach out through our standard support channels.
Jul 21, 15:27 UTC
Investigating -
We are investigating a sporadic issue impacting some completed online signups.
In certain cases, a member may complete the online signup process, receive their agreement, and have payment processed successfully; however, the corresponding member record may not appear in Club Hub as either a prospect or member.
Our team is actively reviewing the issue to identify the cause and determine the appropriate resolution path.
We will provide another update as additional information becomes available.
Jul 8, 20:46 UTC
Completed -
The scheduled maintenance has been completed.
Jul 20, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 22:00 UTC
Scheduled -
ClubWise will remain available during the scheduled maintenance window, but users may notice a short delay in dashboard and KPI figures updating during this period.
Customer Impact
- Dashboards may refresh more slowly than usual - KPI figures may take longer to update - Core access is expected to remain available
Action Required
No action is required from customers.
Jul 17, 16:45 UTC