Identified - We are working to fix an AF App issue where users receive an error message ("it's not you, it's us") when viewing the Plan tab or their fitness plan. It appears this issue affects only Android phones and not iPhones.
Jan 22, 2026 - 22:59 UTC
Jan 22, 2026 - 22:59 UTC
Investigating - Microsoft is currently experiencing degraded service functionality or inability to access multiple Microsoft 365 Services, including Outlook and various other Microsoft services. They are currently investigating this issue.
Jan 22, 2026 - 21:23 UTC
Jan 22, 2026 - 21:23 UTC
Investigating - We are currently investigating issues where email replies from members/club staff are not being captured in International Support (IS) tickets.
Jan 16, 2026 - 19:21 UTC
Jan 16, 2026 - 19:21 UTC
Investigating - We are currently investigating sporadic access issues affecting a limited number of clubs. Members attempting to access affected locations may experience intermittent difficulties when attempting to check in.
Our teams are actively working to identify the cause and restore consistent functionality as quickly as possible to the affected locations. This issue is not impacting all clubs.
No action is required from clubs at this time. We will provide updates as more information becomes available.
Jan 15, 2026 - 22:15 UTC
Our teams are actively working to identify the cause and restore consistent functionality as quickly as possible to the affected locations. This issue is not impacting all clubs.
No action is required from clubs at this time. We will provide updates as more information becomes available.
Jan 15, 2026 - 22:15 UTC
Investigating - This issue has re-emerged. Members who have personal email addresses through Microsoft (hotmail.com or outlook.com) may not receive the verification code email when attempting to link their AF Mobile App to their membership. We are working with our service providers to deploy a solution. Further updates will be shared as available.
Dec 29, 2025 - 17:07 UTC
Dec 29, 2025 - 17:07 UTC
Monitoring - The issue has been addressed, and email delivery is now operating normally. Our teams are continuing to monitor performance to ensure continued stability. No Club action is required at this time.
Dec 22, 2025 - 21:34 UTC
Dec 22, 2025 - 21:34 UTC
Update - We continue to investigate reports of members using Microsoft email addresses (e.g., hotmail.com or outlook.com) not receiving verification code emails when attempting to link the AF Mobile App to their membership. Further updates will be shared as available.
Dec 19, 2025 - 15:58 UTC
Dec 19, 2025 - 15:58 UTC
Investigating - We are currently investigating reports of members who have personal email addresses through Microsoft (hotmail.com or outlook.com) are not receiving the verification code email when attempting to link their AF Mobile App to their membership.
Dec 17, 2025 - 15:54 UTC
Dec 17, 2025 - 15:54 UTC
About This Site
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Shared Technology
Degraded Performance
Access Pass
Operational
AF App (New)
Degraded Performance
AF Coach App
Operational
Anytime Workouts App
Operational
Brand Marketing Center
Operational
Club Hub
Operational
Coaching Dashboard
Operational
Door Service
Degraded Performance
Fab 5
Operational
Master Key Fob Ordering Portal
Operational
Online Signup
Operational
Power BI
Operational
Recovery Services
Operational
Shared Resources
Degraded Performance
Affective
Operational
Confluence
Operational
CRM - Microsoft Dynamics
Operational
CRM - Microsoft Dynamics 365
Operational
Jira Service Desk
Degraded Performance
Master Academy
Operational
Master Dashboard
Operational
Wordpress
Operational
Shared Support
Operational
International Software Support
Operational
ProVision Security
Operational
Software Partners
Degraded Performance
Clubwise
Operational
Club OS
Operational
Edge
Operational
Fitness Force
Operational
Membr
Operational
Medallia
Operational
Email
Degraded Performance
Billing Partners
Operational
ABC Fitness Solutions
Operational
Edge
Operational
Ezypay
Operational
Fitness Force
Operational
JACCs
Operational
Revio
Operational
Debit Success
Operational
Harlands
Operational
OSP
Operational
2c2p
Operational
Xplor
Operational
Dashboard
Operational
Australia
Operational
Austria
Operational
Benelux
Operational
Canada
Operational
China
Operational
Colombia
Operational
France
Operational
Germany
Operational
Hong Kong
Operational
Indonesia
Operational
India
Operational
Italy
Operational
Japan
Operational
Malaysia
Operational
Mexico
Operational
Morocco
Operational
New Zealand
Operational
Philippines
Operational
Qatar
Operational
Quebec
Operational
Singapore
Operational
South Africa
Operational
South Korea
Operational
Spain
Operational
Taiwan
Operational
Thailand
Operational
United Kingdom
Operational
Vietnam
Operational
Website
Operational
Austria
Operational
Benelux - Belgium
Operational
Benelux - Netherlands
Operational
Canada
Operational
China
Operational
Colombia
Operational
France
Operational
Germany
Operational
Hong Kong
Operational
Indonesia
Operational
India
Operational
Italy
Operational
Malaysia
Operational
Morocco
Operational
New Zealand
Operational
Philippines
Operational
Qatar
Operational
Quebec
Operational
Singapore
Operational
South Africa
Operational
South Korea
Operational
Spain
Operational
Taiwan
Operational
Thailand
Operational
United Kingdom
Operational
Vietnam
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.