All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Shared Technology Operational
90 days ago
100.0 % uptime
Today
Access Pass Operational
AF App (New) Operational
AF Coach App Operational
Anytime Workouts App Operational
Brand Marketing Center Operational
Club Hub Operational
Coaching Dashboard Operational
Door Service Operational
Fab 5 Operational
Master Key Fob Ordering Portal Operational
Online Signup Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Recovery Services Operational
90 days ago
100.0 % uptime
Today
Shared Resources Operational
Affective Operational
Confluence Operational
CRM - Microsoft Dynamics Operational
CRM - Microsoft Dynamics 365 Operational
Jira Service Desk Operational
Master Academy Operational
Master Dashboard Operational
Wordpress Operational
Shared Support Operational
International Software Support Operational
ProVision Security Operational
Software Partners Operational
90 days ago
100.0 % uptime
Today
Clubwise Operational
Club OS Operational
Edge Operational
Fitness Force Operational
Membr Operational
Medallia Operational
Email Operational
90 days ago
100.0 % uptime
Today
Canada - Vendor Portal Operational
Billing Partners Operational
90 days ago
100.0 % uptime
Today
ABC Fitness Solutions Operational
90 days ago
100.0 % uptime
Today
Edge Operational
Ezypay Operational
Fitness Force Operational
JACCs Operational
Revio Operational
Debit Success Operational
Harlands Operational
OSP Operational
2c2p Operational
Xplor Operational
Dashboard Operational
Australia Operational
Austria Operational
Benelux Operational
Canada Operational
China Operational
Colombia Operational
France Operational
Germany Operational
Hong Kong Operational
Indonesia Operational
India Operational
Italy Operational
Japan Operational
Malaysia Operational
Mexico Operational
Morocco Operational
New Zealand Operational
Philippines Operational
Qatar Operational
Quebec Operational
Singapore Operational
South Africa Operational
South Korea Operational
Spain Operational
Taiwan Operational
Thailand Operational
United Kingdom Operational
Vietnam Operational
Global Operational
Website Operational
90 days ago
99.91 % uptime
Today
Austria Operational
Benelux - Belgium Operational
Benelux - Netherlands Operational
Canada Operational
China Operational
Colombia Operational
France Operational
90 days ago
99.91 % uptime
Today
Germany Operational
Hong Kong Operational
Indonesia Operational
India Operational
Ireland Operational
90 days ago
100.0 % uptime
Today
Italy Operational
Malaysia Operational
Morocco Operational
New Zealand Operational
Philippines Operational
Qatar Operational
Quebec Operational
Singapore Operational
South Africa Operational
South Korea Operational
Spain Operational
Taiwan Operational
Thailand Operational
United Kingdom Operational
Vietnam Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Access Control Firmware v89 Release Jun 29, 2026 16:00 - Jul 2, 2026 16:00 UTC

What’s Happening:

We are deploying Firmware v89 as part of the staged rollout of this access control upgrade. The update includes minor bugfixes and improvements. Deployment for each phase will occur over a rolling 72-hour window.

When:
International Clubs
Begins: June 29th at 4:00 PM UTC
Rolling Window: 72 hours from start time

Impact:
Devices may update at different times within the 72-hour window.
No extended downtime is expected.
Clubs can continue operating normally throughout the maintenance period.

What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Posted on Jun 10, 2026 - 17:03 UTC
Jun 13, 2026

No incidents reported today.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
Planned Maintenance - Access Control Firmware v88 Release
Completed - The scheduled maintenance has been completed.
Jun 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 16:00 UTC
Scheduled - What’s Happening:

We are deploying Firmware v88 as part of the staged rollout of this access control upgrade. The update includes minor bugfixes and improvements. Deployment for each phase will occur over a rolling 72-hour window. 

When:
International Clubs
Begins: June 08, 2026 at 4:00 PM UTC
Rolling Window: 72 hours from start time

Impact:
Devices may update at different times within the 72-hour window.
No extended downtime is expected.
Clubs can continue operating normally throughout the maintenance period.

What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Jun 1, 15:16 UTC
Scheduled Maintenance: Global - Dashboard
Completed - The scheduled maintenance has been completed.
Jun 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 00:00 UTC
Scheduled - We will perform scheduled maintenance on Thursday, June 11, from 12:00 AM to 2:00 AM UTC.

During this window, users may see brief interruptions when accessing the dashboard.

Expected impact:
-Brief dashboard interruptions may occur
-No extended downtime is expected

We will monitor systems throughout the maintenance window and provide updates as needed.
Jun 9, 20:13 UTC
Jun 10, 2026

No incidents reported.

Jun 9, 2026
Canada - Club Hub iOS Delayed Notifications
Resolved - Club Hub iOS notifications and activity updates are displaying as expected.

Our teams have completed monitoring and confirmed continued stability.

If you continue to experience any lingering issues, please reach out through our standard support channels.
Jun 9, 19:31 UTC
Monitoring - Club Hub iOS notifications and activity updates are now displaying as expected.

Our teams are continuing to monitor performance to ensure continued stability.

If you continue to experience any issues, please reach out through our standard support channels.
Jun 9, 16:28 UTC
Investigating - We are investigating issues where Club Hub iOS notifications and activity updates do not display or are significantly delayed.

Our team is actively reviewing the issue and working to identify the cause.

We will share another update once we have more information.
Jun 9, 14:07 UTC
Microsoft Azure Service Degradation
Resolved - The issue impacting embedded Power BI reporting has been resolved, and reporting is now working as intended.

Current reporting status:
-Visual rendering issues remain resolved.
-Coach Engagement is refreshed and operating normally.
-AF App Metrics has resumed its standard reporting cadence.
-Fab 5 is following its normal monthly refresh schedule.

If you continue to experience any lingering issues, please reach out through our standard support channels.
Jun 9, 16:09 UTC
Monitoring - We are seeing continued recovery across embedded Power BI reporting.

Current reporting status:
- Visual rendering issues have been resolved.
- Coach Engagement has refreshed and is back to its normal reporting state.
- AF App Metrics is still impacted. Upstream data processes are expected to be completed by Monday, 6/8, with the standard reporting cadence resuming Tuesday, 6/9. Until then, the report will continue to reflect data through 5/27.
- Fab 5 refreshes monthly and is scheduled to refresh on the 15th. The previously shared 10th-of-the-month timing applies to the domestic reporting schedule.

We will provide another update as more information becomes available.
Jun 4, 19:03 UTC
Update - We are experiencing an issue affecting embedded Power BI reporting.

Users may experience issues with visuals rendering for:
-AF App Metrics
-Coach Engagement
-Access Pass Billing

Refresh timing has not changed from our previous update:
-AF App Metrics and Coach Engagement are expected to resume their standard reporting cadence on Thursday, 6/4.
-Fab 5 follows a monthly refresh cadence and is not expected to impact the scheduled 10th-of-the-month refresh.

We will provide another update if the timeline changes or more information becomes available
Jun 3, 21:03 UTC
Update - Most Anytime Fitness services have recovered following the Microsoft degraded service issue.

The remaining known impact is with reporting. Some reports can now be rendered, but impacted reports continue to reflect data only through 5/27.

Fab 5 reporting refreshes monthly and is not expected to impact the scheduled 10th-of-the-month refresh.

AF Access Pass Billing is expected to refresh tonight as part of its normal 3rd-of-the-month refresh cycle, with updated reporting available tomorrow.

AF App Metrics and Coach Engagement reporting are expected to resume their standard reporting cadence on Thursday, 6/4. Until then, those reports will continue to reflect data through 5/27.

We will continue to monitor refresh progress and provide another update if timelines change.
Jun 2, 21:27 UTC
Update - We are seeing recovery across several Anytime Fitness services following the Microsoft degraded service issue.

Services showing recovery include:
- Access Pass
- Club Hub iOS prospect/member list loading
- Converting prospects to members
We are continuing to monitor related member and club workflows as recovery progresses.

Reporting and data-related services remain impacted. Recovery for reporting is expected to continue through the weekend.

We will provide another update as more information becomes available.
May 29, 19:28 UTC
Identified - We have identified additional systems and services impacted by the current Microsoft degraded service issue.
Our Data team has confirmed impacts to systems and services that receive data from us, including:

- Medallia surveys, including Leads, Orgs, Trials and Members, and Nutrition
- Click to Cancel
- Marketing reports
- Coaching reporting
- AF Global Reporting
- PowerStats Reporting
- Some PBR reporting

The following areas are also at risk:
- DigitalKey
- Fab5 domestic
- Other monthly reporting

We will provide another update as more information becomes available.
May 29, 15:58 UTC
Investigating - Microsoft is experiencing degraded service with west coast data center which is impacting the following

- Embedded reporting in dashboards
- Converting prospects to members
- Adding passes to wallets
- Sporadic door functionality

We will provide another update as more information becomes available.
May 29, 13:01 UTC
Jun 8, 2026
Scheduled Maintenance: ClubWise System Update
Completed - The scheduled maintenance has been completed.
Jun 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 23:00 UTC
Scheduled - ClubWise will remain available during the scheduled maintenance window, but users may notice a short delay in dashboard and KPI figures updating during this period.

Customer Impact

- Dashboards may refresh more slowly than usual
- KPI figures may take longer to update
- Core access is expected to remain available

Action Required

No action is required from customers.
Jun 5, 17:32 UTC
Jun 7, 2026
Scheduled Maintenance: Canada - ABC Outage
Completed - The scheduled maintenance has been completed.
Jun 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 01:00 UTC
Scheduled - The ABC Fitness Technology Team will perform scheduled maintenance on ABC Fitness products.

Maintenance Window:
June 7, 2026, 1:00 AM UTC through June 7, 2026, 11:00 AM UTC

Purpose:
This maintenance will include planned updates to support the continued security and reliability of ABC Fitness products.

Impact:
During this planned maintenance window, all ABC Fitness services and products will be unavailable.

We appreciate your patience and understanding while this work is completed.
Jun 2, 16:56 UTC
Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
Jun 3, 2026
Jun 2, 2026
Canada - Online Signups - Confirmation Page Failing to Load
Resolved - We have completed monitoring of the Online Signup experience and confirmed that the issue affecting page progression after billing information is submitted has been resolved.

Users are able to proceed to the confirmation page after submitting billing information, and signups are processing successfully.

No further impact has been observed. If you experience any additional issues, please use your standard support channels for assistance.
Jun 2, 19:56 UTC
Monitoring - We have identified and corrected the page behavior affecting some Online Signup experiences after billing information is submitted.

Users are now able to proceed to the confirmation page after submitting billing information, and signups continue to be processed successfully.

We are monitoring the signup experience to confirm it remains stable and will provide another update once monitoring is complete.
Jun 1, 19:38 UTC
Investigating - We are currently investigating a sporadic issue affecting the signup experience after billing information is submitted.

After billing information is entered, the page may continue loading instead of advancing to the confirmation page.

Signups are still being processed successfully. We are working to correct the page behavior and will provide updates as more information becomes available.
Jun 1, 15:38 UTC
Jun 1, 2026
Canada - Online Signups - Club Enhancement Fees Not Applying
Resolved - The issue where Club Enhancement Fees may not have been applied to some Member Agreements created through Online Signups has been resolved.

On May 28, impacted locations were provided with the list of affected members and instructions for next steps.

Thank you for your patience as we handled this issue.
Jun 1, 19:40 UTC
Investigating - We are investigating an intermittent issue where Club Enhancement Fees may not be applied to Member Agreements created through Online Signups in Canada.

We will provide updates as more information becomes available.
May 14, 16:20 UTC
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

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