Monitoring - Our teams have deployed an app update to address the issue affecting Android users accessing their AF Access Pass through the AF App.
Users should update to the latest version of the AF App to receive the update. Access Pass functionality has been restored, and our teams are monitoring the service to confirm continued stability.
We will provide a final update once monitoring is complete.
Sep 09, 2026 - 18:34 UTC
Users should update to the latest version of the AF App to receive the update. Access Pass functionality has been restored, and our teams are monitoring the service to confirm continued stability.
We will provide a final update once monitoring is complete.
Sep 09, 2026 - 18:34 UTC
Investigating - We are currently investigating an issue affecting some Android users when accessing their AF Access Pass through the AF App.
Affected users may experience an endless loading screen or receive an “Unable to load this pass” message when attempting to open their Access Pass.
As a workaround, users who have already added their Access Pass to Google Wallet can open Google Wallet directly to access their pass.
Our teams are continuing to investigate the issue and will provide another update as more information becomes available.
Sep 08, 2026 - 17:54 UTC
Affected users may experience an endless loading screen or receive an “Unable to load this pass” message when attempting to open their Access Pass.
As a workaround, users who have already added their Access Pass to Google Wallet can open Google Wallet directly to access their pass.
Our teams are continuing to investigate the issue and will provide another update as more information becomes available.
Sep 08, 2026 - 17:54 UTC
Identified - We have identified an issue affecting some term memberships set to auto-renew in Canada.
Impact
The first billing cycle may not process as expected when a term membership transitions to an open-ended membership.
Previously processed payments are not impacted.
Our teams are reviewing potentially affected memberships and evaluating the applicable billing periods.
We will provide another update as more information becomes available.
Sep 03, 2026 - 20:54 UTC
Impact
The first billing cycle may not process as expected when a term membership transitions to an open-ended membership.
Previously processed payments are not impacted.
Our teams are reviewing potentially affected memberships and evaluating the applicable billing periods.
We will provide another update as more information becomes available.
Sep 03, 2026 - 20:54 UTC
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Degraded Performance
Partial Outage
Major Outage
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Major outage
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No downtime recorded on this day.
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had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - International Clubs - Access Control Firmware v93 Release Sep 14, 2026 16:00 - Sep 17, 2026 16:00 UTC
What’s Happening:
We are deploying Firmware v93 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.
When: International Clubs
Begins: September 14 at 4:00 PM UTC
Rolling Window: 72 hours from start time
Impact:
Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.
What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.
If issues persist after the update please report them through your standard support channel.
Posted on Aug 24, 2026 - 15:27 UTC
We are deploying Firmware v93 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.
When: International Clubs
Begins: September 14 at 4:00 PM UTC
Rolling Window: 72 hours from start time
Impact:
Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.
What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.
If issues persist after the update please report them through your standard support channel.
Posted on Aug 24, 2026 - 15:27 UTC